Wards Property

Maintenance and Emergencies

At Wards Property, we know emergencies can occur at any time, not just during office hours. That’s why we’ve created comprehensive guides to help you troubleshoot and resolve common issues with your electricity, gas/heating, and water supply. Our step-by-step instructions are designed to empower you to take immediate action, ensuring your home remains safe and comfortable. Whether it's a power outage, a heating malfunction, or a water supply problem, our resources are here to assist you when you need it most. Explore our guides and find the solutions you need.

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Electricity

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Gas / Heating

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Water

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Electricity Troubleshooting Guide

Step 1: Pre-Pay Meter Check

Do you have a pre-pay meter?

No: Please top up the meter.
Yes: Proceed to Step 2.

Step 2: Fuse Box Inspection

Go to your fuse box. Are all the switches up and facing the same direction?

No: A switch has likely tripped due to an appliance like an iron, toaster, kettle, charger, or straighteners. Unplug all appliances and reset the switch. Test each appliance one at a time. If an appliance trips the fuse, it is faulty and should not be used. Watch our video on resetting your fuse box for detailed instructions.
Yes: If your fuse box hasn’t tripped, check if your neighbours are experiencing the same issue. This could indicate a local power outage. You can verify this by checking online sources like Google or social media for updates on local outages.

Electricity Issue

Gas/Heating Troubleshooting Guide

Step 1: Electricity Check

Do you have electricity?

No: Your boiler requires an electrical supply. Follow the electricity troubleshooting steps.
Yes: Proceed to Step 2.

Step 2: Gas Hob Check

Do you have a gas hob?

No: Proceed to Step 4.
Yes: Proceed to Step 3.

Step 3: Gas Smell Check

When you turn on the gas hob, do you smell gas?

No: Turn off the hob and contact us.
Yes: Turn off the hob and proceed to Step 4.

Step 4: Boiler Check

Is your boiler on?

No: Your boiler requires an electrical supply. Follow the electricity troubleshooting steps. Try these additional steps:

Press the reset button.
Turn up your thermostat higher than the current room temperature.
Replace the batteries if you have a remote thermostat.
Check for any fault codes and note them down or take a picture, as we will need this information.
If you cannot get the boiler to switch on, please contact us.

Yes: If your boiler is on without any fault codes but you are experiencing heating issues, your system might need pressurizing. Follow the steps for your boiler's manufacturer.

How to pressurise a Worcester Boiler

How to pressurise a Glow-Worm Boiler

How to pressurise a Valliant Boiler

Water Troubleshooting Guide

Step 1: Checking for Water Leaks

Do you have a water leak?

No: Proceed to Step 2.
Yes: Turn off the water at the stopcock by turning it clockwise. The stopcock is usually located under the kitchen sink or in a downstairs cloakroom. If you cannot turn it off, place a bowl or bucket under the leak to minimize damage. Identify the leak's source (e.g., boiler, radiator, ceiling) and contact us immediately.

Step 2: Checking for Water Supply Loss

Do you have a loss of water supply?

No: Contact us if your issue isn't described here.
Yes: Ensure the water is on at the stopcock by turning it anti-clockwise. Check with Severn Trent Water (STW) for any outages or known problems in the area. Also, check with neighbors to see if they are experiencing the same issue. If you are unable to resolve the problem, please contact us for further assistance.

Water

Maintenance and Emergencies