Report Maintenance

Report Maintenance - Wards Property for Stoke-on-Trent, Leek, Crewe, and Surrounding Areas

At Wards Property, we prioritize the safety, comfort, and satisfaction of our tenants across Stoke-on-Trent, Leek, Crewe, and surrounding areas in Staffordshire and Cheshire. If you experience any maintenance issues, please review the guidelines below and use the link above to report your concern.

For emergency or urgent matters, please contact our office directly at 01782 898153. If your call is outside office hours, you’ll be redirected to our out-of-hours team to ensure swift assistance.

Maintenance Categories and Response Times

We categorize maintenance issues to address them as efficiently as possible. Here’s what you can expect based on the severity and type of repair:

Emergency Repairs

Emergency repairs are issues that pose an immediate risk to the health, safety, or security of anyone in or around the property. They may include:

• Risks to Health and Safety: Any defect that endangers the health, safety, or security of occupants or visitors.
• Structural Defects: Any fault impacting the integrity of the property.

We aim to address emergency issues within 24 hours, ensuring the problem is made safe and that your living environment remains secure.

Urgent Repairs

Urgent repairs address critical issues that affect the habitability of the property but do not pose immediate danger. These include:

• Exterior Property Damage: Defects affecting the property’s external structure.
• Essential Installations: Issues with water, gas, electricity, or sanitation, such as leaks or faulty sinks, toilets, and showers.
• Heating or Hot Water Failures: Problems with heating or hot water, especially during colder months.

We aim to resolve urgent issues within three working days of notification to restore essential services as promptly as possible.

Non-Urgent Repairs

Non-urgent repairs involve minor issues that do not immediately affect health or safety. These will be handled as soon as practical, typically within 28 days. While not immediately critical, we understand that these repairs improve the comfort and function of your home, and we work diligently to address them.

Why Prompt Maintenance Reporting Matters

We encourage tenants to report any issues promptly so our maintenance team can take swift action. Early reporting helps prevent minor issues from escalating and keeps the property safe and comfortable for everyone. Our experienced local team is equipped to handle all types of maintenance requests, from emergency responses to routine upkeep, ensuring that all our properties in Stoke-on-Trent, Leek, Crewe, and neighboring areas remain in top condition.

Whether you’re a tenant in one of our managed properties or a landlord with properties across Staffordshire and Cheshire, our goal is to deliver high-quality service and effective maintenance support. Your satisfaction and safety are our top priorities.

Need to report a maintenance issue? Use the link above to submit your request, or for emergencies, call us at 01782 848700. Wards Property is committed to responsive and reliable maintenance for all properties we manage in Stoke-on-Trent, Leek, Crewe, and surrounding communities.